CHARLES & KEITH Mini Alcott Scarf Handle Quilted Bag - Oat

Returns & Refunds

All sales are final. We do not offer returns, exchanges, or refunds once an order has been placed.

In the rare case that you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and clear photos. We will review the issue and arrange a replacement or appropriate resolution where applicable.

Product Authenticity Guarantee

We guarantee that all products sold are 100% original and carefully checked before dispatch.

If you believe you have received a non-authentic product, please contact us within 48 hours of delivery. After verification, we will offer a full refund or replacement.

Shipping Policy

We offer both nationwide and international shipping.

• Pakistan: Flat rate of PKR 500
• International: Starting from PKR 5,000 (rates vary based on destination and weight)

Orders are typically processed within 2–4 business days. Delivery timelines may vary depending on your location and courier service.

Once your order has been dispatched, tracking details will be shared via email or WhatsApp.

Important Notes

• Please ensure your shipping details are accurate at checkout
• We are not responsible for delays caused by courier services or customs for international orders
• Refused or unclaimed deliveries are not eligible for refunds